Policies

Refund & Returns

What happens if something arrives faulty, doesn't fit, or isn't right.

Bikes

  • No returns for change of mind.
  • Faulty on arrival? Tell us within 7 days with photos or video and your order reference — we'll repair or replace it.
  • A refund is offered only if we can't repair or replace.

Decals and anything printed with your number

  • Made to order, so they can't be returned or exchanged if you change your mind or picked the wrong style, number or bike.
  • Arrived faulty, misprinted, or not what you chose? Tell us within 7 days with photos and your order reference — we'll reprint it free.
  • Check your number and style on the checkout page before you pay. That's the last point we can change anything.

Parts

  • 14 days to return, provided the part is unused, unfitted, and in its original packaging.
  • Return delivery is paid by the buyer.

Services — repairs and cleaning

  • Services are not refundable.
  • If a repair doesn't hold, we redo it free within 14 days.

Not covered

  • Normal wear and tear.
  • Crash or misuse damage.
  • Parts fitted or modified by the customer.

How to claim

Your order reference looks like DML-XXXXXXXX and is on your confirmation page.